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Category: Documentation

03Jun/20

Sewing Personas, Workflows and Problem Statements Together

June 3, 2020Documentation, Documentation Methodologyadmin-xKj3KkmrBAn

User personas and workflows can supercharge business and product analysis. How? By writing problem statements. Problem statements are the place to start, and grooming a backlog of problem statements is helpful because

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03Jun/20

Creating Golden Paths

June 3, 2020Documentation, Documentation Methodologyadmin-xKj3KkmrBAn

Documenting workflows can seem like a Herculean task. If you’re dealing with an enterprise-grade product that needs a lot of expert configuration and many meetings to get it ready to deploy, it

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03Jun/20

Creating Personas the Andy Way

June 3, 2020Documentation, Documentation Methodologyadmin-xKj3KkmrBAn

Personas let you organize material. Personas bring clarity to What actors in the system need to accomplish. Their relationships. Their skills or lack thereof. Personas can be non-human systems such as machines

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03Jun/20

Why Personas and Workflows

June 3, 2020Documentation, Documentation Methodologyadmin-xKj3KkmrBAn

A great way to throw a rope around documentation (and the rest of product development) is to take the time to develop: Personas – A list of personas should map who reports

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01May/20

Designed to Delight

May 1, 2020Case Studies, DocumentationManufacturing, Marketingadmin-xKj3KkmrBAn

Client Type: Manufacturer A successful manufacturer of institutional, commercial and bespoke residential furnishings was doing well but found itself in an unusual situation. Half their business was coming through one designer. While

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01May/20

Methods and Process

May 1, 2020Case Studies, DocumentationDocumentation, Manufacturingadmin-xKj3KkmrBAn

Client type: Manufacturing After four years of business this successful manufacturer was still in start up mode. It was attempting to transition from small business to small enterprise. Despite spectacular year over

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01May/20

Sales Operations Business Analytics

May 1, 2020Case Studies, DocumentationBusiness Analytics, Sales Operationsadmin-xKj3KkmrBAn

Client Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. In this case, the product

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01May/20

On the Case

May 1, 2020Case Studies, DocumentationDocumentation, Enterprise Softwareadmin-xKj3KkmrBAn

Client Type: Network level anti-spam/anti-virus software A software company specializing in network level anti-spam and anti-virus software had difficulty differentiating itself. What to do The customers for these products were large institutions

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01May/20

The Golden Path

May 1, 2020Case Studies, DocumentationEnterprise Software, ERPadmin-xKj3KkmrBAn

Customer Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. However, every software product eventually

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01May/20

Manifest Problem

May 1, 2020Case Studies, DocumentationBusiness Analysis, Product Managementadmin-xKj3KkmrBAn

Client Type: Product management A previous employer had a customer asking we add manifest printing to the product. An elegant use case was written, QR codes designed, and by hairs and whiskers,

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