User personas and workflows can supercharge business and product analysis. How? By writing problem statements. Problem statements are the place to start, and grooming a backlog of problem statements is helpful because
Read More...Documenting workflows can seem like a Herculean task. If you’re dealing with an enterprise-grade product that needs a lot of expert configuration and many meetings to get it ready to deploy, it
Read More...Personas let you organize material. Personas bring clarity to What actors in the system need to accomplish. Their relationships. Their skills or lack thereof. Personas can be non-human systems such as machines
Read More...A great way to throw a rope around documentation (and the rest of product development) is to take the time to develop: Personas – A list of personas should map who reports
Read More...Client Type: Manufacturer A successful manufacturer of institutional, commercial and bespoke residential furnishings was doing well but found itself in an unusual situation. Half their business was coming through one designer. While
Read More...Client type: Manufacturing After four years of business this successful manufacturer was still in start up mode. It was attempting to transition from small business to small enterprise. Despite spectacular year over
Read More...Client Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. In this case, the product
Read More...Client Type: Network level anti-spam/anti-virus software A software company specializing in network level anti-spam and anti-virus software had difficulty differentiating itself. What to do The customers for these products were large institutions
Read More...Customer Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. However, every software product eventually
Read More...Client Type: Product management A previous employer had a customer asking we add manifest printing to the product. An elegant use case was written, QR codes designed, and by hairs and whiskers,
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