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Category: Case Studies

01May/20

Designed to Delight

May 1, 2020Case Studies, DocumentationManufacturing, Marketingadmin-xKj3KkmrBAn

Client Type: Manufacturer A successful manufacturer of institutional, commercial and bespoke residential furnishings was doing well but found itself in an unusual situation. Half their business was coming through one designer. While

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01May/20

Methods and Process

May 1, 2020Case Studies, DocumentationDocumentation, Manufacturingadmin-xKj3KkmrBAn

Client type: Manufacturing After four years of business this successful manufacturer was still in start up mode. It was attempting to transition from small business to small enterprise. Despite spectacular year over

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01May/20

Sales Operations Business Analytics

May 1, 2020Case Studies, DocumentationBusiness Analytics, Sales Operationsadmin-xKj3KkmrBAn

Client Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. In this case, the product

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01May/20

On the Case

May 1, 2020Case Studies, DocumentationDocumentation, Enterprise Softwareadmin-xKj3KkmrBAn

Client Type: Network level anti-spam/anti-virus software A software company specializing in network level anti-spam and anti-virus software had difficulty differentiating itself. What to do The customers for these products were large institutions

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01May/20

The Golden Path

May 1, 2020Case Studies, DocumentationEnterprise Software, ERPadmin-xKj3KkmrBAn

Customer Type: ERP This customer sold an ERP for a specific industry. With clients in the US, Canada, Europe and Australia the firm had proven its value. However, every software product eventually

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01May/20

Manifest Problem

May 1, 2020Case Studies, DocumentationBusiness Analysis, Product Managementadmin-xKj3KkmrBAn

Client Type: Product management A previous employer had a customer asking we add manifest printing to the product. An elegant use case was written, QR codes designed, and by hairs and whiskers,

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01May/20

Understanding, not More Information

May 1, 2020Case Studies, DocumentationBusiness Analysis, Manufacturing, Technologyadmin-xKj3KkmrBAn

Client Type: Factory production mobile device testing This customer specialized in mobile device hardware testing in factories. With 67 million devices going on to the used market annually, they didn’t lack for

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01May/20

A Single Vision of Truth

May 1, 2020Case Studies, DocumentationDocumentation, Logistics, SAASadmin-xKj3KkmrBAn

Client Type: Logistics and freight SAAS company A logistics firm was reinventing itself into a software as a service firm that hoped to do for palates of freight what Expedia had done

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01May/20

Listening by the Numbers

May 1, 2020Case Studies, DocumentationDocumentation, Enterprise Softwareadmin-xKj3KkmrBAn

Client Type: Financial software for the consumer package goods industry One employer was in the consumer package goods industry. To summarize, CPGs are sold both directly from the manufacturers and through brokers

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01May/20

Throw the book at them

May 1, 2020Case Studies, DocumentationDocumentation, Manufacturingadmin-xKj3KkmrBAn

Client type: Armoured vehicle retrofit One customer was bidding on a job for refitting armoured vehicles. The problem was proving that they could do the work. The firm was an excellent provider

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